Rook Coffee

Delicious coffee! Great fast service.

Once again Rook coffee never fails to deliver. The aroma hit you as soon as you open the door. There New Orleans is a dark roast with excellent flavor, with a little half & half awesome. I haven't had there pastries but I here there good. I just picked up there Myanmar (12 oz. Bag ) I can't wait to try on Tuesday. If you want great coffee, try Rook coffee.

The coffee is great but the service was horrible. I got completely ignored once I walked in and waited and waited after people who walked in after me got served and got their coffee. I ordered my drink inside the store through the app and had to wait a really long time. So far it’s been 20 minutes. I’m crossing my fingers on hopefully receiving my coffee sometime this morning or sometime today.

So I always give any Rook location five stars. However, due to my travel schedule I have not been able to go to a rook location in a while. I went to the one in Long Branch and the folks there are really nice behind the counter. And usually I'll get a bagel with cream cheese on it. I was told that they could give me the cream cheese and a knife and I would have to put it on myself. This may sound like a minor complaint but when you're in a vehicle struggling with a knife and cream cheese and trying not to make a mess it's a real pain. Also I'm pretty sure they charge the same amount. To me that's just bad customer service and as much as I love Rook coffee I think my love affair with them is over. Just one more thing, the employees who work behind the counter they always get a five-star rating from me. This rating that I'm giving now is for the owners of Rook who make the decisions. Sorry but it is what it is.

I absolutely love Rook Coffee and I have been going here for years, which is why I’m so disappointed I’m writing this. Right before quarantine, I came in to order my coffee like usual and one of the young women screamed at me in front of the entire coffee shop demanding that I step out of the building until I order on the app. When I told her I had already done so, she rudely asked for my name, then handed me my coffee. I figured she was just under a lot of stress, so I didn’t think much of it. Then, sometime over the summer a similar occurrence happened yet again. I once again figured it was just a stressful day. This happened three more times and I just don’t feel welcomed anymore. I’m sure a lot of the staff would never do such a thing but unfortunately a few bad apples ruin the experience I suppose. There’s nothing like a Rook, but I just hate being treated so poorly.

Highest quality pour over, cold brew, and snacks for the people on the go!

I’d rather visit every location but this Rook. Don’t get me wrong the coffee is phenomenal but to have both ladies ignore me in line then take orders from people behind me after I was waiting for 5 minutes to give my order was highly disappointing and a touch of disrespect. Rook, you need to correct your employees on picking and choosing who they’re taking orders from, not from anyone of the coffee barista’s feel like picking and choosing to take orders from. Will never go to this location again. Overall good coffee, terrible employees here.

We passed by this place so many times on our way over to the beach, always saying how we should stop. About a month ago we stopped for the first time. My mom got a small Columbian coffee and I got the more mild Costa Rica coffee also a small. First of all the small is closer to most other places medium. The prices are very reasonable, the staff was so helpful and super friendly. The coffee is amazing. It's delicious, smooth, and not bitter at all. We've been back a few times now. We also purchased both the Columbian and Costa Rica coffees to make at home. We absolutely love this coffee!!!

I visit Rook Roasters in Long Branch almost everyday. I found it as a result of a road being closed and it being impossible to get to an unnamed large coffee and donut chain where I had been getting my coffee. My experience has been that I have found the greatest cup of coffee I have ever had, served to me by sincere and friendly people, every single time I'm in. I recommend Rook Roasters to everyone I can.

Coffee and tea drinks were standard, not particularly interesting.Barista was slow and when he finally turned to face us, I noticed that he was wearing his mask improperly—over his mouth but under his nose. As he was a bit rude to begin with, and the drinks were already prepared, I did not ask him to pull up his mask, took the drinks and left but will not be returning.