Caribou Coffee

Waited 20 minutes after ordering for a drink. People that ordered after me got their drink before I did. I had to ask the girl who appeared to have an attitude if my drink was coming up yet. 5 minutes later I got A DRINK but it was missing my extra shot 🤦‍♀️🤦‍♀️.. worst experience I’ve ever had and I don’t do this whole review thing ever.

Phone was busy for 20 minutes. Impossible to provide customer service when all you get it a busy tone! Also manager is EXTREMELY rude and insist that she is right and customer is wrong!!! I have been to this location many times and have been dissatisfied on a number of occasions. Was told by manager "That is she knows there was Carmel put in my drink cause she made the drinks herself!!!" Own up to your mistakes!!! People pay a lot of money to buy these drinks and for the manager herself to insult me and raise her voice to me like I am stupid and crazy is very unprofessional!!! Hope the owners find a nicer more respectable manager soon because I have heard from others that they do not go to this location, due to the horrible customer service.

Always happy when I get to go to bou!

Hit coffee choice was delicious & poppy seed bread was not.

This is a comfortable store with a wide vision of the outside. The team is so friendly. I love this store.

Would give 5 stars but what in the world is up with the ice at this store? Those ice cylinders are weird and you put way too much ice in your iced drinks & when I ask for less ice I want more coffee, not a large gap at the top, I'll pay extra for coffee just not the ice. It's getting ridiculous...and please go back to the normal ice cubes.

Fairly unfriendly place. All of the chain coffee places suffer this. Big sign in door saying takeout only.

I walked in to an immediate friendly greeting. I checked in. Of course! We discussed some different brew options, light and dark. I learned something new and that's always a good thing. I went with the light roast.
Thank you Brittany G.

Their lobby is closed until 9/21/2021. Drive through is still open. I had to go through the drive-thru then sit at the tables outside.

Love Caribous but this one is my least favorite. I'll drive to the one in downtown wbl before i go to this one. Drinks are always "off". Can't place my finger on it but never as good as downtown wbl or at my work in Mounds view.