Caribou Coffee

Twice recently I’ve ordered a French roast coffee w/cream and received (and paid extra for) a gross over-creamed craft press with sugar. More money and gross. Maybe it’s because the staff can’t hear when you order and you can't hear them either. The Covid shield , the masks, the noisy machines, and the loud banter and chit chat of the workers - I’ve had to yell to be heard, and apparently they still can’t hear. And it is not just me. The customer in front of me had to yell and repeat himself in order to be heard. Also ordered a bakery treat and it was still thawing from frozen and should have been warmed before serving. They are always crazy busy here and are not taking appropriate time to make sure they get it right. I'd rather wait the extra time and get what I ordered. As convenient as this location is, it's not worth the money spent.

Worst customer service experience ever! You order “A” expect “E”! They care less about their service to others and company image! When I get back them they turn their back and nobody showed up to the order desk! My day went without that refreshing coffee I use to get from other locations! They need to address this and change their approach!

Very cheerful disposition and helpful as well as courteous I had explained that the last two times I had went to a different location my drink didn’t taste all that great and they were very upfront about that I should go ahead and order it and if I didn’t like it they would make me whatever I wanted definitely one of the better Caribou Locations I have been to

FROZEN CENTER OF SANDWICH. Ice CHUNK! The drinks were good tho.

don't get me wrong I love caribou in sartell, but when it says it's open till 9 pm and there already closed at 8 pm it's confusing. so I think they should change their times online so people will actually know when they are open.

I truly enjoy Caribou coffee over anything else, but the last 4 to 5 times I have visited the Sartell location it does not taste like the Caribou I know. I get the same drink almost every time and lately the flavor is gone, what happened? I am craving one now but debating on spending the money at Caribou or just going to the gas station. Please fix the issue.

I absolutely love the campfire mochas. Almost addictive . When I can go I do. If your going to work best way to start your day. Employees are awesome always nice. Also if you have a day to yourself and just want to relax I suggest going grabbing a coffee and sit by the fire and enjoy the atmosphere.

This is a very nice Caribou coffee, they accidentally gave me milk instead of non dairy in my coffee and they double checked before they gave it to me which is great because I actually have an allergy to milk. Thank you for caring about your job and your customers ❤️

Ordered new Matcha bubbles at st cloud store and was perfect! Bought two at the Sartell location and threw them away! They were awful! If you're going to charge six bucks for a drink then you should learn how to make it!!

Drove all the way here to go through the drive thru, no one answered so I went inside and the two girls working didn’t have headsets on and shut the lights off as I was walking up 45 minutes before they were supposed to close.