Caribou Coffee

Though they were out of pumpkin flavoring, they had plenty of other options to offer. Despite being busy, they provided fast and friendly service to all their patrons. Really a great place.

My daughter and I go there several times each week because she loves it and it's convenient, but they mess up our order almost every time. 3times in the past month they're given us a wrong bagel. Every time I order I ask to have the bagels cut in half and they tell me no problem. But almost every time I have to give the bagels back at the window to be cut in half. The only reason we keep going back is because the drive through is fast and staff are pleasant.

Caribou is ok. I enjoy coffee, so I joke with my Minnesotan husband that when I’d like a coffee, I’ll choose somewhere else, but if I’d like my sugar with a splash of coffee, Caribou will do. The nitros and cold brews aren’t bad, though. The recent menu change is still disappointing— this location was a “Coffee and Bagels” and served delicious made-fresh Einstein Brothers sandwiches, and the Caribou pre-made sandwiches just cannot measure up. My orders are significantly less $ now that I can’t get a Farmhouse. (The Caribou version is not worth the effort of trying, unfortunately). The wait for drive thru used to be terrible almost every visit, with cars wrapped around the building. Now it usually moves quicker with less of a line, probably because the best part of the menu is gone. Today’s wait was unexpectedly awful again though. Took about half an hour from arrival in the drive thru line to driving away with our order.

Horrible customer service drink was burnt I had a very simple request turtle mocha in a large cup with extra whip cream with no lid they refused to take the lid off so the extra whip cream that I payed for would not melt or get stuck to the lid when I got my drink all the extra whip cream that I payed for was melted would not recommend going there!

I ordered the drink in the drive thru and when I got to the window, they didn't have my drink or my order in the system.. I was NOT happy.. I always go to North Branch for coffee... Never had a bad experience like this.. I didn't get any apologize or any discounts on drink... Thank goodness I got my points..

You guys are the only place that closes 4 hour early because of weather, very frustrating!

This particular store is typically faster to go inside rather than the drive-thru. Always friendly staff and for the part seems to be staffed well.

Do not go here unless you plan on waiting 20 minutes for a bagel. I've been here 3 times and each time has been an unacceptable wait time between 10 and 20 minutes even in the drive through. They either need more staff or need to train their staff better. Generally inconsiderate on each experience and not personable at all. Caribou is always good so no disappointment with the coffee. I've never had einsteins bagels before they opened and they are also very good however my food is hardly warm when I do finally get it.

Customer service and product availability is pretty scarce at this location. I love Caribou and will always choose it over the main competitor but I wanted to get a half dozen bagels also on this visit. They only had one bagel available for the flavor I wanted and their than plain bagels there was no other flavor that had 6 available. Maybe st only had one or two. Instead of mixing a few kinds up I didn’t order any. Just got the drink. And that was another disaster. I moved to the area recently and so I hope this was the exception and not the norm for this location.
*********UPDATE UPDATE UPDATE***********
Not sure why I need to go to the email address you posted as I already said what was wrong in my original post above as well as the location is North Branch, MN because that’s where I wrote the review.

This place just gets worse and worse. In the last 5 stops, something is ALWAYS missing when I go through the drive thru. This time, no utensils to spread the cream cheese on my bagel, no napkins. And my drink is about an inch down from the top edge.

All of my favorite items are now gone from the menu. I think this will be my last visit EVER to Caribou.