Caribou Coffee

Great outlet. Loved the store setup, staff friendliness and the variety. I probably gave one star less because of cleanliness. Definitely some room for improvement there. But in general I loved the experience. Will definitely visit again.

The place was great, I got in & out quick which was good since I didn't have much time. Otherwise seemed like a nice, clean, quiet location with great service to keep in mind.

Today did get a latte better with my vanilla northern lite latte!! Quick service, clean inside and clean bathrooms!

Clean store with plenty of seating for a smaller location. Easy to get to off the road with plenty of parking. It took some time for sometime to acknowledge me or to take my order. Everything else was quick.

In a time where it seems that customer service is severely lacking it's very nice coming to a place like this where the staff is incredibly friendly, make a point to greet you and wish you a nice day, and not make you feel like they're just trying to get you out of their face as fast as possible. I love this location.

Don’t go inside. 8 people working and only 1 dedicated to counter. Took 13 minutes for two decaf americanos and a hot chocolate. Drive through averaged around a minute wait. Plan your morning around getting coffee. Update: Six months later I try again. Still horrible service. Waited in line over ten minutes. Last time coming here. Did it to myself. Not again.

Decent amount of seating. Cozy lay out and the staff are very friendly :)

The staff are super friendly.
Dark chocolate hot chocolate is super delicious at this place.
Whenever I visit Minnesota, I never miss going to Caribou.

Enjoy this location as it is close to me, the staff has been wonderful, and the lobby is a good size. I work full time and go to school full time and enjoy getting out of the house to study and focus more. Unfortunately it appears this location is forced to close its lobby with no notice due to staffing shortages. I recommend calling ahead if planning to visit the inside lobby, they also have had to close earlier around 4pm at times.

Went in about 6:30 on a weekday and was summarily ignored by all 3 employees while I stood next to the cash register, waiting to order. I made eye contact with every employee present and was never acknowledged. When I then walked out to go do my Little Ceaser's order and was quickly greeted and taken care of there. I then came back into this Caribou and explained why I felt slighted before. "There was another customer issue on the headset" is what I was told and that this customer was more important than me. However, if this headset interaction was so important, I'm confused as to why the employees were actively restocking and communicating about what goes where if there was another customer call going on that they "needed to give all their attention to". After making my order for a cold press, I eventually got it without a straw and had to come back asking for one. I overheard the employees talking about and laughing at me. I just want to be greeted like a human customer, get my coffee and go go home. I, nor any other customer, deserve the level of disrespect I experienced.

I was chased out the door with a venomous, customer service toned "Hope your day gets better!"

It didn't, and this caribou was a big part of that.