Caribou Coffee

I won't be back.

I ordered a nitro brew beverage- almondmilk, no whip, NO DAIRY. I am very sensitive to cow's milk...cheese is kind of ok...but no "raw" milk.

The barista asked me if I wanted whip. I said I wanted the espresso, but NO DAIRY PRODUCTS. No regular whip. She added the esspresso whip and...made eye contact while putting the cow's milk whip on my beverage. Stunning. Apparently we can just "scrape it off." Sounds fake but ok. I will appreciate the small amounts of dairy now contaminating my beverage. My guest informed me that it was rude of me to not drink my beverage. I took a large swig to prove a point. I encountered a strange, alien taste — cow's milk. My beverage wasn't dairy free. It was quite the opposite, in fact.

This isn't the first time this has happened, either.

I will think of this place as my stomach swells like a painful balloon.

I'm lucky I'm not allergic to milk — otherwise I might be dead. Food sensitivities aren't trendy, they aren't funny, and you shouldn't expose your clientele to things they don't want just to prove a point.

I will vote with my dollars and happily go somewhere else.

UPDATE: They gave me a corporate number to call. customer service at its finest. Also, depending on which employee you ask, some things are dairy-free but also aren't. They also give varying answers on the cross-contamination of a single product. Ridiculous.

Consistent service and coffee etc.
Staff has turned over because of the pandemic the atmosphere has changed also, not the fault of Caribou Coffee.

Love this place the coffee and the people so friendly and great at what they do A+A+A+ ....Sooo Good!!!!

Love the staff here, they are always so friendly!

I got two coffees, one being a northern mocha and the other a campfire mocha they tasted nasty. I always get these and the northern mocha tasted too much like grounded up coffee beans and the campfire mocha tasted like mint. What the heck?!

Coffee great, sandwiches fantastic, only three stars because three times now the staff has forgotten to verify that our order is correct and COMPLETE. Paid for chips but no chips with order. Come ON MAN.

Menu changed😢 only turkey bagel lunch sandwich was the turkey provolone; turkey, provolone, tomatoes and spinach. More cheese then turkey ( which was good since the turkey was really bad quality) then they at NUKED IT! Wilted spinach and stewed tomatoes. Will not be back for lunch.

This is our go to place for coffee. If you want a consistent product these guys are good. The campfire mocha while chalked full of calories is just worth it:-)

Love how positive and professional the owner is in replying to these reviews. That's a 5 star rating in itself. I'll be sure to visit and try the products on my next visit. - Trucking from state to state.

I was impressed with how bright and cheerful this place is. Customer service is great and fast