BIGGBY COFFEE

Shouldn’t have to wait in line for over 30 min just to place my order. I’ve been in line since 11:15am and it’s now 11:50am and I’m still 3 cars away from being able to even order. I understand that coffee is different than fast food, but it’s inexcusable to have your customers who are paying top dollar for these drinks, have to wait this long simply because you guys either don’t schedule enough people or won’t hire anymore employees. It might help with turn over if you at least TRY to be fully staffed.

Terrible experience. Tried to use 2 “free brew” coupons I got in the mail. When I reached the window, I was told I couldn’t get the cold brews because they “weren’t considered brewed” and that “the coupon is just worded weird”. The girl who took my order then proceeded to say “I’m not sure what to do for you guys” and just stood there. I politely said “you can just switch the coffee out”. It became an inconvenience when I was then upcharged for syrup, so the drink isn’t actually “free” anymore and they forgot the cold foam on the 2nd coffee. So I go back through the drive thru and explain that there wasn’t sweet foam on one of the coffees and the girl goes “oh yea we just didn’t add that because it’s a $2 upcharge and we didn’t think you’d wanna pay that”. The whole conversation I had with this girl just seemed very off and left a bad taste in my mouth. I guess I would’ve been more understanding due to the wording on the coupons— it was very misleading. Now I’m stuck with coffees that taste super watered down and these coffees aren’t even worth the upcharge for the syrups. It’s unfortunate that the customer service wasn’t up to par.

The baristas are always nice and try their best to keep everyone happy and satisfied (myself being one) but we all are human and sometimes make mistakes so I apologize for some of these negative reviews. Definitely stop by if you want some amazing drinks 😎😎

The staff seemed to really like each other and working together. It made the experience that much nicer to hear them joking and laughing.

This particular bigby is always very slow, also it seems as if I have to repeat myself several times when I order in the drive thru like the mic doesn't work properly.

The people that work there always put a smile on my face and are helpful and great at making a white chocolate mocha ☕️ Averi is especially wonderful! Keep up the great work!!

Iced white lightening!! The Wayland location never disappoints me. Friendly staff.

I like this Biggby. The staff is friendly and knowledgeable. The coffees, teas and food are good. My only complaint is how painfully slow the drive through service is. Sometimes I pass them by because I know I'll be waiting a minimum of 10-15 minutes for one coffee. I would spend more money there if the service was faster.

The staff is always super friendly and smiling. Line is typically long but coffee is great!

Super friendly staff and quick drive-thru even when the line is long.