BIGGBY COFFEE

Holds up to the Biggby standards of a delicious cup of coffee! Staff is friendly. The place could use some updating though because it's a bit shabby.

Within the last couple of months, I've visited this Biggby several times in hope that one of the times would be somewhat pleasant, but none of them really have been. The first time I visited this location, I was not greeted by the cashier (a young, short girl with brown hair) who was too busy chewing her food. She didn't even ask what she could get for me. She just waited for me to say my order. I hoped the next time I went back I would have better luck with the employees, and I finally did. I visited later at night and I was greeted by a short young man with glasses and freckles. He was working with some girl with dark hair in braids. Both were very friendly and started a conversation right away. They also made me probably the best biggby drink I've ever had. My final visit to this biggby, I had hoped to receive the same employees, but I didn't. Two blonde girls were working and one of them had glasses. Both weren't friendly and at one point it almost sounded like they were gossiping about their coworkers. I think one of them might have been the owner or manager or something (or at least she had acted like it), but I just thought it was wrong of both of them. This biggby is a little bit out of my way to visit, so after my third time coming here and the experience I had, I can happily say I have a better biggby near me. It's sad to say that I only had one good visit here, but I don't support businesses where employees gossip about their coworkers (especially in front of customers-like I can't hear you).

I love every visit to Biggby. Great service and fun, engaging staff. Good atmosphere with free WiFi. Clean building. I've been to six other Biggby locations and this one makes the best drinks and has the best staff.

Not a place to go if you Deaf or hard of hearing. Couldn't get them to understand my order and even after typing my order out clearly on my phone they couldn't get it right.

The staff are super nice and always get our orders right. They are super speedy and work their butts off!

Had never been to this shop before. Coffee was good. The others that were with me had smoothies. No complaints. This Biggby was surprisingly busy from the time we walked in until we left.

Second time this month I've had the baristas not make my $7.40 drink as requested and then tell me I'm wrong and not offer to fix it. Watching half your $7.40 drink get diluted with ice and then dumped down the drain is maddening. I'll be spending my $50/week at Okemos Biggby with their superior customer service skills.

Love this place! They have such a large variety of coffee drinks. I go here everyday

Staff is super cool! The drinks are always great. Enjoy stopping here often.

Best customer service of any one I've been too & since they are all friendly that's a huge kudos. Plus the coffee is amazing. My order is perfect everytime!