BIGGBY COFFEE

They seriously do not know how to make a vanilla iced coffee at all. I gave them more than enough chances. But they can’t seem to make it right. Such a waste of money. It was just a convenience on my way to work. I’ll have to find a new location. The staff is nice but still can’t wast money on a beverage I don’t want to drink.

Vanilla. Cinnamon. Oat milk. New favorite. $3/Wednesdays.

Great service (be patient tho), amazing frozen lattes, and delicious bagels.

I wish they had a bigger bagel menu, but this place is always awesome

Ordered an iced latte with two extra shots. The first drink wasn’t iced, so I asked them to remake it. The second drink didn’t taste like the two added shots were in there. $8.15 is a lot of money to pay for a dissatisfactory drinks so it’s gonna be a while until I head back.

Excellent service!!! I will definitely come back to this location! I had a terrible experience at Starbucks and have vowed to never go back. I've been trying to find a friendly coffee location to frequent. This is it! I absolutely love there coffee! Thank you!

The quality of service has significantly declined the last few months, and wait times in the drive through have increased to where it might take you 30 minutes to get a coffee if you're 4th in line. I get that we're in a labor shortage, so I didn't hold that against them, but the newest batch of hires have not only been getting simple orders wrong, they're being indignant and rude when asked to fix their mistakes.

Service was great! Very pleasant staff. Coffee was awful. I ended up throwing it away. I ordered a Butter Bear iced which is typically a very sweet coffee. It was bitter and watered down bc all the ice had already melted. I was really upset to have to throw it away because their coffee is not cheap and i rarely treat myself to specialty coffees.

Lackluster customer service in drive thru, did not get order correct the first time and was rude; really seems like training is severely lacking along with scraping the bottom of the barrel in employees. Also the slowest drive thru I’ve experienced for a couple of coffees.

I used to come to this Bigby literally every single day. 5 star coffee and a 5 star staff. I dont know WHAT changed but I do my best to avoid this Bigby at all costs now because spending $8 for a single Coffee that is ALWAYS either rang in wrong, made wrong, or BOTH.

I probably only come her once a month now (if that) since my order is consistently made incorrectly.

Have you considered paying your employees a liveable wage so they can care about taking the order correctly at least or making the coffee right?