Caribou Coffee

Definitely a good little coffee shop. If it was an independently owned one and not a chain, it would be 5 stars. I just have a hard time giving chains 5 stars. Delicious drinks and food. Employee's were very friendly as well!!

Pretty annoyed to get to work and find that my bagel with cream cheese has maybe 0.25 oz of cream cheese on it, if even. Especially after waiting at the drive-thru window for a ridiculous amount is of time consider I ordered a black coffee and a non-toasted bagel. Oh and of course I was also prompted to tip.

I stop through the drive through on my way to work at least once a week. I've never been disappointed by the coffee or food I've recieved here. I would highly recommend the bacon egg and cheddar breakfast bagel!

Mixing a Caribou Coffee with a bagel place is interesting. Didn't quite have that cozy feel I usually get at Caribou Coffee, but it seemed well set up for the high traffic area. Staff was friendly and helpful. Overall a nice place.

Whoever was working the drive through 11/17/22 at 9:50 am needs a job that is not in customer service. I ask for a simple modification that they’ve done every time I’ve gone. He said they can’t do it so I order something else politely as possible. He proceeds to keep asking “anything else” over and over as I’m trying to tell him what I would like instead. All of the coffee places around west Des Moines have great service but now I know why I am the only one in line at caribou each morning.

Went through this morning 12/2/22, ordered a large hot Carmel latte with an extra shot of espresso. I got a large hot cup of flavorless hot water. No coffee flavor, no Carmel flavor, just hot water and milk. So, thanks for the non-flavored steamer?

Update, I’ve emailed the address in the reply, no response. 12/19/22

Update, I received a response, an email saying that they will let the manager know and then sent a digital gift card. 12/20/22

This is my favorite Caribou location. Comfortable seating areas. Super friendly staff and service is always top notch. Have been coming here for years.

This is the second Caribou coffee I've tried in Des Moines. The one on Ingersoll road is much better as far as taste. Everyone here is really nice and the bagels are awesome, but the signature coffees just aren't as well crafted here.

Ridiculous excuse for a sandwich. And when my son asked them to put cream cheese on it they told him it was against the rules. Apparently bagel sandwiches have unwritten rules???? Cream cheese on a bagel is AGAINST THE RULES! Let that sink in.

Decent “nitro cold press” (cold brew) - basic espresso is lackluster
Don't expect the counter staff to know any traditional off-menu drinks though since one commented, “I’m not a coffee expert.“.