Gloria Jean's Coffees Normal (Varying hours of operation)

Always clean with a great staff that are skilled at their craft. Always fresh and refreshing. The pastries have been more enjoyable than most competitors in the area. Easy drive-thru and provide a free treat for pets. The dogs love the girls here because they don't skimp on the whip'd cream. This place has not let me down once in the many years I have stopped in. Can't say that for many places in the area. 👍

Could barely speak English. The drinks we ordered were both wrong. Made me miss the 90s when we had amazing service. Picture of what was supposed to be an ice cap:/ horrible service I will never be back!

Always a pleasure to go in here. They are quick to please and try to get you what you like and make suggestions. Have several items on display for purchase and variety of coffee and tea for purchase of different flavors. Love this location and prefer them over other coffee places, more flavorful and variety

I love the people that work there! Jessica always takes good care of me, trying to find the right drink I like. I can’t honestly say one bad thing about these group of people, I love the environment and my coffee is bomb every time!!!! 5 stars ⭐️

I love your coffee just very upset that you guys are barely open anymore. I understand being understaffed but I even try calling the number listed online to see if you guys are open before driving out of my way to see and the number is no longer in service. If the number is no longer correct that should be changed and so should your ours listed online.

I ended up going inside after sitting in the drive through for about 3 or 4 minutes without anyone coming over the intercom. After telling the 2 workers inside why I came in, they were very kind and apologetic. I ordered a small drink, and they ended up giving me a medium at no extra charge for the inconvenience. I was very impressed by their customer service!

This place is awful. The service here is terrible. You will age 3 years waiting for your coffee. The manager is extremely rude. The coffee will give you diabetes. Go to one of the 1,000 other coffee shops in town. Don't even consider this place. If you absolutely need Gloria Jeans, go to the mall. This place is a joke.

I have been a long-time customer of this particular Gloria Jean's for ten years, and during the last nine months under new management, this establishment has gone from being my very favourite, most highly-recommended coffee joint in all of Illinois to the last place I suggest to others. The shoppe itself is routinely short-staffed, customer service has been curt at best, prices have increased while product range and quality has diminished, loyalty cards are denied without explanation, and none of the previous overwhelmingly pleasant staff has remained in employ. Just this morning, on our regular trip upstate to run business errands, my mom stopped by for a mocha latte and left after being dismissed when told her (less than a year-old) gift card was not compatible with the new register system, meaning the remaining full total of $50 was now useless. We are both quite familiar with the fact that franchises change hands regularly and store policies follow suit, but the complete disinterest in offering some small compromise to a respectful and loyal customer following the last several less-than-ideal exchanges is enough to make sure we purchase our coffee at another location from here on. I recommend Fusion Brew to anyone looking for a local coffee shoppe with exceptional staff and broad beverage selection.

Really delicious coffee as far as the white chocolate mocha goes, its easy to get to, drive thru is never a long wait, Ive never been inside this specific Gloria Jeans but Ive literally never had 1 issue in drive thru. Coffee is never burnt!! Its so good, highly recommend, plus its cheaper than starbucks.

I didn't know this existed... a Gloria Jean's that is outside of a mall? When I was driving by I had to Bust a B**** and stop in. I was teleported back to the early 2000s my mom just dropped my off at the mall and I was gonna hangout at Hollister. Life was good, and because of that this is 5-Stars.