Lappert's Hawaii

Every day my wife and I looked forward to heading back to our temporary home and stopping by for a scoop or two of ice cream. Liann was also a fun, energetic presence and we really enjoyed getting to talk to her every time we stopped by. She is the best!

Ice cream was delicious, but the lady/manager/supervisor who rang us up was extremely rude just because we asked for our reciept that was supposed to be given to us since we had clicked on "paper receipt" when we paid. We should not have had to ask again after selecting that choice.. but we politely asked for receipt please, then she looked at us and said "oh so you can count the calories?", we jokingly said yes, and she kept repeating, "yes because its so high in calories" etc. We just laughed it off, got our receipt and left however we will never forget how rude and condescending she was just because we asked for our receipt like a normal person. No one should ever have to explain why they want their receipt and be treated that way. The other girls were extremely polite and doing their job right.

We loved their ice cream (I had Kona Coffee) and the waffle cones were crisp and fresh. Service is friendly and efficient. There was no line on our Saturday early afternoon visit. I will be visiting their other locations to try their other flavors for sure! Apparently this is a smaller store with less variety than others, but it was still lovely.

We went to the Princeville location on 6/21 in the evening. Although the ice cream was great, the woman working there was rude and yelling at people waiting in line. Not the best first impression. My wife asked for a cone and the woman picked it up with her bare hands and without the paper wrapper, and after handling cash. When my wife asked for another cone, the woman was short with her. Not the best second impression. Lappert's should improve its customer service at this location.

Please also see updated review below.

Initial review: What a disappointment. I went here with my family and bought each of my kids a waffle cone. The lady asked me if I wanted child size and I said yes. The cones are decent size and she gave us a pitiful little scoop of ice cream in each. I planned to share a bit with my kids so in one I ordered a double scoop. The two scoops didn’t even fill the waffle cone. Later at home, after reflecting on what we got for the $20 I paid (my grandma also had a cone) it occurred to me that the “child size” is not reflected in the price, only the amount. Shame on the girl working there and shame on me for not realizing. My 35 pound 5 year old finished his no problem because there was nothing to it. The ice cream was fine but I don’t recommend this place based on our experience.

Updated review: I contacted the company via their website and they were very customer oriented and prompt. They heard my concern and promised to use this as a “teachable moment” which I believe they will. I’m very satisfied with the outcome and think they went above and beyond for outstanding customer service. We have since returned and had a great experience and delicious ice cream. I spoke with the manager and she confirmed that the amount of ice cream was the kids size and it IS a kiki (child, not sure about spelling) cup price. So great ice cream and fabulous customer service but I do not recommend the child size cone, especially in a waffle cone. Instead get a waffle bowl and share.

Excellent ice cream, sundaes and coffees. The cookies and pastries are outstanding as well. They always let you try something if you're not sure of what you want. Get the lava tube sundae its fantastic. The servers always have a smile on their face and will make sure you get what you want

I just love the Kauai pie in a waffle cone.

INCREDIBLE. Some of the best ice cream I’ve ever eaten! (Java + Banana)

Although this shop is tiny, don't let it stop you from getting ice cream from here. It is FANTASTIC!
The workers are fast and efficient so it doesn't take long even if there is a line.
I had peanut butter cup ice cream. The double scoop portion was big, but I was actually wishing it had been bigger once I finished it, haha.
The place smells like fresh baked waffle cones - definitely try one. Yum!

Great ice cream! Quick service. If I hate customers had a face, it would be the two young women in there yesterday. Sorry for them...