Krispy Kreme

Donuts looked as though they had been in the display case all day. The original glazed we were given were the size of the mini donuts not what we ordered and 7 out of the 10 employees had no hat or hairnet on. When mentioned to I assume the shift leader on duty she said I'll let them know. And as you can guess they continued to do as they wanted with no regard to health department guidelines. Sat in the car for another 20 minutes just to give them the benefit of the doubt but they just gathered around to chat and once they realized I was still in the parking lot made it very obvious as they all turned to stare and gawk which I didnt mind bc I had been recording to send to corporate as I had already taken pics of the display case and the donuts we received to send to corporate. I know how this kk should run bc I ran it properly and by policy over 5 years ago and was an original crew member when it opened for 3 years. So to see how badly it has gone downhill is heart breaking bc kk is such an iconic brand and it is being tarnished in rome.

They where definitely packed and had a few choices, I was hoping for Bavarian cream filled glazed donut or powdered Bavarian cream filled but they only carried Bavarian filled chocolate covered , so that made me sad… but the original glazed donut was fresh, warm ,so soft it was hard to resist eating on my diet and me and my family ate the whole box, I’m ashamed🤪🤤 I do believe they have some delicious treats

We were SO THANKFUL that this Krispy Kreme was able to accommodate our gender reveal! We needed a couple dozen filled donuts, and we decided to do a surprise dyed blue center for one of them, & we were so happy that they were able to make our vision come to life! All the staff were so kind that I'd spoken to about our special order! Thank you, Krispy Kreme Rome! 💙

Very hit and miss! Tonight they only had a few donuts period. They were out of donuts! I cannot figure put if you only sell donuts who can you be out of donuts! The last time was fine but the time before that they sold the mini donuts as original size

Got my donut order wrong for my daughter so I parked to go in since the line had 4 cars in front of me when I went back around and we all know how slow they are. And the lobby was closed. Called for them to fix it and the little boy hung up on me after I asked how are they going to fix it. I tried calling back and they ignored the call. I didn’t know it was that hard to get a donut order right. Customer service is below satisfactory every time. Speed of service is never convenient. I can live without Krispy Kreme in Rome, GA going forward.

The week before Easter, I called and asked about ordering donuts for Easter Sunday, they told me that would be fine just come hey the day before. I did as told then was told they had 4 orders and couldn’t handle my order. Plus you can’t go inside! Guess we are now Dunkin Donut people! Lost some longtime customers

I love Krispy Kreme donuts. However last week when I went through the drive through I asked for three glazed and three chocolate glazed, I got the chocolate but the other three were raspberry filled. They were still delicious tho!

made a pickup order to get a customized dozen for $17. (normal dozens are $14)

when i get there i get told they were only able to do the chocolate iced crème filled donuts. told them that was fine.

these donuts weren’t bad, at least, not the worst. cold, kinda stale, like they’d been sitting over their shelf life. like maybe over 4 hours.

however, what got me (and what results in this 1 star review that i doubt they’ll take seriously) is that i had to go back out to the car to get my card, because i added 2 small milks, and when i came back in the tall gentleman was bringing out a fresh baked pan of glazed donuts.

so??
why couldn’t i have fresh donuts? i would’ve waited.
on top of this, i paid $17. idk how much it actually should have been as i originally ordered online.

wont be coming back here. i suggest everyone go to a different krispy kreme.

My son is a big donut eater. We don't have a Krispy Kreme at home, so I decided to let him try it. I think he liked them. I'd give it a 8 out of 10 based off his reaction to other places.

I tired a mini chocolate covered glazed. The chocolate was strong!!

The staff are very patient and kind while you are carefully making your choices. I have always loved Krispy Kreme hot donuts, but I really love this location because of the customer service, that it is newer, very clean and that you can see the donuts baking in the kitchen through the glass. This transports you into a legit diner experience. Great stop on your road trip. I love that they now have minis that are only 90 calories because you can mix your flavors and enjoy a quick bite without feeling too guilty.