Einstein Bros. Bagels

The coffees decent. Their sandwiches are also alright. Service could be lot faster. 25min in the drive through with one car in front of me who ordered one bagel.

I usually get the Texas brisket, which is very good, but 2 times this week I go there to order, and they don’t have the jalapeño bagel. Not to mention, last time I ordered it over the phone, they just replaced it with some random bagel. How do you call yourself a bagel place and not have bagels? Go make some!

I call the location and apparently no one wants to answer the phone as all you get is a recording and hangs up on you. I have to drive to the location to place an order because what I want can't be ordered on the app right. And you can't place and order for the next morning.

The drive thru is the only thing open. I waited 15 minutes in line for the person in front of me to get an iced coffee. How long does it take? Why isn't the inside open?
What kind of bagel shop doesn't have a Ruben sandwich

Probably won’t be going here again. I’ve been going to this place for a few months now, the coffee is good and i order either the avocado bagel or hummus veg out. Each time I make sure to ask them my whole order is vegan and they always double check the coffee syrups for me. Today, I went in though and was told the bagels themselves have egg and milk by Paige. Her service was great but I’m disappointed that I haven’t been told this any other Ike I’ve went in.

The drive-thru process should not take 45 minutes. This is more than the time it takes for you to get your meal at a formal sit-in restaurant.

Poor organization, and ludicrous wait times. Also, if you decide to not commit to the drive thru, you can’t even get out, bc there is a cemented border that’s preventing you. So you are essentially “locked in”. Unacceptable and poor design.

We went in drive thru, lady was pretty rude, unresponsive. Maybe it was just a bad morning for her.

I saw the coffee sign for the past year, thought the coffee was gonna be amazing. They don’t have liquid cane sugar they said, tasted very bland and watered down. There were loads of coffee ground in my iced coffee.

The bagels however, amazing. If you notice the bread is yellow, it’s because it’s freshly made instead of mass produced like bagel companies. So the yellow color technically means there’s more flavor. I had the pumpkin spread bagel, not disappointed.

The bagels were good, but I won’t be returning. It was a good one time thing! Have a good one everyone!

The food is pretty good every time. My wife and I come here almost every weekend. The staff is what is hit or miss. The cashier is almost always friendly, but god forbid you order a pastry or something with your hot meal, they will ALWAYS forget it. And give you a hard time when you return to the counter and ask for it. One time we even waited over 15 min for our food only to finally be told that they had accidentally given it away to someone in the drive thru and they were re-making our order.

Today when we went, they were out of blueberry muffins, the fountain sodas were extremely flat, and when we received our bagels, there was no cinnamon sugar muffin that we ordered with it. Returned to the counter and several employees walked past and made eye contact with us and never said a word. Finally, after about 5 minutes of waiting, a drive thru employee walked by and noticed us and asked if we needed help. She got our muffin right away. Not sure why customer service is such a difficult concept to grasp at this establishment.

The chain itself is really excellent but this location has some solid downfalls. Firstly, the drive thru is SO SLOW regardless of the line length. Secondly, the employees are either not trained well or don’t care. There are a few gems amongst the rough, but 3 out of 4 times I either get the wrong order or when I ask a question regarding the food the individual needs to outsource their answer. The upside is the inside is really clean, cozy and spacious. The menu is good and the bagels are decent California grade (NOT New York). I’d say drive a bit and go to another location. Cinnamon sugar bagel is the best!

Horrible wait times at any hour. This is the slowest fast food chain around. Terribly managed. Just ordered black coffee and a bagel sandwich 30 minutes. This was not the first time either but the 4th. The question is why don’t I ever learn from this.