The Coffee Bean & Tea Leaf

Love this new location, access on and off the freeway is great and the products is top notch. The employees are friendly and quick. Customer service makes or breaks Coffee Bean and Tea Leaf!

This is not a very warm and welcoming coffee shop I did not feel welcome to like I do when I go to Starbucks first time there was not even greeted I actually felt more ignored it is not culturally diverse either and they act a little bit more on the snooty side then they're friendly side the one that did help us tryed to make the coffee as pleasant as possible I have to admit the coffee was pretty tasty but not good enough to go back for another cup to be honest I threw away half of cup I did not even drink it down like I do most of my coffee cups I'm not a huge Starbucks fan either but I rather go for the friendly customer service and to get my name on the cup when it was time to pick up our order we didn't know who orders was who's my kids did not even like that banana strawberry shakes they made they end up throwing them away not a friendly environment will not be back ( I have to admit I did find it quite odd to walk inside of a coffee shop and not smell coffee how is that even possible)ps the coffee was extremely hot too hot to even taste the flavor so make sure you take your time to sip it or you will Scorch your tongue although I believe the experience in all deserves a 1-star I gave it a two star one because there was no line and two because it appeared to be somewhat clean

Typically a great place cuz of the coffee i like but thus time I couldn't get a fricken straight answer out of anyone. As in, do you have non-dairy creamer? Im sorry, we are out today. Your other choices are: almond, cashew, and soy milk. Not,@ we don't carry non-dairy creamer and mind you, I've gotten my drinks with non-dairy creamer there with no problem. These people had no concept of communication.

Service is bad, they had a promotion, they'll give you a coffee mug for free if you spend more than 15 dls, I went spend about 20 and they didn't give me the mug, even I was able to see the stack of mugs the girl said they run out, next weekend I went for the same promotion and same thing happened, I had to ask for it. During the I stop for a coffee at 5am, got my coffee drove away, and as soon as as I got on the freeway, I try the coffee and it was cold. I will never go to this place again.

Fantastic customer service. Seemed to be a mix up on the drink I ordered and offered to make another just to be sure it had the correct ingredients. Will be coming back!

Really like the shorter lines and faster service. Unlike Starbucks, where you have to wait in line for so long. The black forest coffee is really good.

I love the great customer service. The best I have had in a long time. Coffee is delicious too. Better than Starbucks for me.

Alexis was nice
(210 freeway & riverside exit/ California) Alexis was nice and went beyond her duties to accommodate us. She made the best chocolate milk latte! We are no longer Going Starbucks.

Starbucks who? Great drinks and pastries! 😋 Really nice staff as well.

I just got the mango tea. And it had ice filled up all the way to the top .. after my third sip my entire tea was gone .. I pretty much just paid 3.70 for a cup of crushed ice. Tea was good tho. Next time i might just say easy ice ...