Tierra Mia Coffee Drive Thru

The drive through line here is usually long. It might be faster to go in and order sometimes. My go to is their iced horchata latte. My bf really likes their strawberries and cream. They make a really good tres leches muffin--make sure to eat it warm.

Coffee is amazing and high quality , I always enjoy visiting this location in daily bases at Indian Hill Blvd city of Claremont ,
Today Jun 18 2022 as I am placing my order I asked a male cashier about the restroom key he answered me that the restroom is broken then I asked him about the second restroom next to the first one then he replied back that one also broken and he mentioned to me that they are broken since 2 days ago and he thinks that next week will be repaired.
That was most terrible place ever to be in .
Never again to come to these places

I've only tried their horchata frappe, mazapan frappe, and rice & beans frappe so far, all of which were delicious! I was visiting my boyfriend who lives in California for a week and we came here multiple times because of how much I enjoyed it. I will be back to try some of their pastries and update my review.

We drove through yesterday at 11:45pm. We say Hello and the male on the headset responded “Hola”. My husband responded back in Spanish since he was greeted “Hola”. He went ahead and started ordering to our surprise the male on the headset reply “Oh Shit” I was playing around, what?….My husband let it slide and started asking in English if they were still serving and what did they had available. But I was not going to let it slide. That is not the way to talk to a customer on a business. The male may (I called him a Male since I don’t have a name) talk to his parents and friends that way but not to us specially on a business. He must respect the working environment where he is. This place always has terrible customer service. They are very slow, always have attitude, and lines are always very long. They are on desperate need of a good management. I try contacting a manager a couple weeks f times to bring this matter to their attention but none answer the phone. Their products are delicious but not worth their bad poor customer service. We won’t be going back to this location anymore.

I've always enjoyed visiting their LA locations when in the area but Pomona is super slow. It took me about an hour to get through the drive thru. Coffee is still tasty but TM big shots need to look into why the Pomona location is lagging on service. I ordered two hot drinks exactly the same and one cup had a lot less coffee than the other, lol.

Now don't get me wrong, I love the frappes and muffins. However, today (11/19/22) around 6:40pm, the drive thru cashier was rude. She kept rushing us as we were ordering. After my mother and I finished, she repeated everything we had ordered. Up until when we arrived at the window, we didn't get one of our items. It wasn't listed in the receipt. We told her our missing item and all she said was "um, no you didn't". She had clear glasses and wavy brown hair. I get there was a long line, but there is no need to give attitude.

No wifi, restroom outside the lobby, not to many tables.

Only reason why service was 4/5 was because they were understaffed :( Their hospitality was impeccable, but they're spread thin. One register, one drive through, one kitchen, and one making both the walk-in and drive thru drinks. I hope they're being reimbursed.

The first Tierra Mia I have been to ever. This is way better than Starbucks. Maybe a long drive thru, it’s worth it for a better experience

Pomona needed a coffee shop like this on that side of town. Good coffee, fast, friendly service. At the old McDonalds spot. I am a Pomona Realtor that loves to promote local businesses. I have had some real estate appointments there.