Bluestone Lane Long Beach Coffee Shop

Great little Australian inspired coffee shop in the Westin hotel lobby. La Marzocco espresso machine and delicious pastries. Offers classic drinks inspired down under like the long black and flat white. Appropriately third wave. Caffeine just kicked in. Time to jet.

Drove 30 minutes to get a promised "Australian Coffee". My expectations were high, after 3 weeks in California tasting the worst coffees daily!
Ordered a Magic, temperature was perfect but bitter tasting coffee. Team were friendly, slow service - maybe I just chose the wrong day to visit. Loved that toast and jam, or Vegemite is on the menu 🙂

I ordered a salmon toast and an Aussie Latte. I waited for 20 minutes and the non- enthusiastic Caucasian lady who took my order asks me what I was waiting for. Mind you, you were the one who took my order at the register, lady!

I repeated my order to her and she said "oh the order never came through." Whatever that means. I paid, I have the receipt. What do you mean?

Anyhow, I had to wait an additional 10 minutes for them to make my order.

This was my second visit and I should have learned from my first that the service wasn't that great yesterday either. It took her 15 minutes to make my coffee drink.

Not coming back here again.

Horrible service. Wouldn’t take an order to get a yogurt. 3 people working and waited 20 minutes to buy a yogurt. Manager Natalie says she had to help with orders but they cant take our order so that we don’t have to stand there staring at them?!? So stupid.

Lady at the register charged me twice for a latte.. call the manager for a refund which she promised me it was taken care of. Week passed by the double charged was never cancelled. I tried calling the manager several times but she is impossible to get hold of. Left several messages but she never called back. I had to contest the transaction with my bank. Poor customer service. Way overpriced coffee.

Quick service, convenient location in the lobby but very weak, flavorless coffee.